| It is easy to appear all knowing in consultancy. After all we are the specialists, actually no, we are not, our clients are the specialists on their business. We need to listen twice as much as we speak and we reserve the right to ask stupid questions because we don't know the history or the internal politics behind how things are done.
Keeping this kind of balance allows us to understand situations and plans quicker and offer realistic solutions that can be implemented with the least amount of pain and disruption. |